This review is long over due. Our family has been a customer for many years. His shop is conveniently located on the border of NY and CT. We have always gotten quality service and exceptional customer service - just what you would expect from a family run business over a large dealer - where your just a number.
I bought a 2001 Saturn L2 from Bob in the beginning of 2014. About six months later I was having some problems with my right front wheel. I took my car back to Bob to have him fix it. He replaced the passenger wheel bearing, outer tie rod, and CV Boot and alignment for 708.85. Six months went by and I needed new tires. I had Mavis install 4 new Michelin Defenders. When I took the car in to have the tires installed they had to redo the alignment stating that "the alignment was way off". I am the sole driver of the car and know that there was nothing done with the car that would compromise the alignment. I.E Pot holes, curbs, ect. This past month (11 months after Bob did his initial wheel work) I took my car back to Mavis for a routine rotation. Mavis told me that they could not do the rotation because the front right wheel was ready to fall off the car. The mechanic took me out into the garage and showed me the play in the wheel. The exact same wheel Bob had done the work on. The Boot was ripped in half. You could literally move the tire in and out and see that it was ready to fall off. So I had Mavis do the repair. They had to replace every single part that Bob had initially replaced. Luckily they did it for $200.00 less and they warrantied their work. I am surprised that a business that claims to perform "High Quality service and repairs" would perform such shoddy and poorly done work at the price they charged. I would not recommend taking my car to have repairs done at Bob's auto Repairs and I would certainly advise you that you will find more qualified and professional workmanship elsewhere. I don't mind paying higher prices for things. But as I stated before the amount that I paid and the quality of the parts and workmanship do not pay off. I do not recommend Bob to anyone anymore.
His high standard of honest customer service - impel us to give him a 5 star review!
For us the best thing about dealing with this company is having the confidence in them that they are telling us the truth and not trying to rip us off. Bob will tell you his honest opinion if he doesn't think it's worth us to invest in a major repair. We fully respect his very obvious knowledge and advise.
Just there again and need to add that Bob and his wife Jo Ann, who's there some days, are very kind, fair, and honest. You can count on Bob to treat you well and right.
We called Bob with and issue (covered under warranty) and without hesitation he stood behind his work and repaired it free of charge. They also have helped us over the years with the convenience of dropping our car and getting a ride to the office. We also appreciate the option to drop our key in the overnight slot.
I had Bob do a Ford sanctioned upgraded to my 2016 Ford Fiesta ST which included a new air intake box, rear motor mount and tune. Bob was extremely friendly, affordable, and followed up with a call a few weeks later to make sure everything was OK. I would highly recommend this shop for quality work.
For years we have confidently used Bob for all of our auto repairs and we never hesitate to call him for a quick question, oil change, or a major repair.
Exactly what you want in a local auto mechanic; expert, thoughtful,, prepared. Clean, comfortable waiting area. Even in a picturesque area, across the road from Ten Mile river.
Finding a trustworthy and honest mechanic can be a daunting task.
Don't let his small shop location dissuade you, Bob and his team provide quality work and service. We recommend them for your vehicle repairs over the dealership. This was a great customer experience.
To say that Bob's Auto Repairs has good customer service is an understatement. I just love supporting family owned businesses and the owner, Bob, stands behind his work. We've been a loyal customer for over 20 years and have found his work is exceptional, backed by his honesty.
Bob S Auto Repairs is a US Car Repair based in Wingdale, New York. Bob S Auto Repairs is located at 35 Parmelee Rd, Wingdale, NY 12594, USA.
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